FBOs, Ground Handlers, and Supervisory Agents

A fixed-base operator (FBO), is defined as an organization that has been granted the right to operate at a particular airport and perform aeronautical services: such as aircraft maintenance, tie-down and parking, fueling, hangaring, flight instruction, and many more services. An FBO is typically the primary provider of general aviation support services and is usually located onsite at the airport.

FBOs also encompasses private jet services available at any given airport including a range of amenities for private jet customers, aircraft, and crew. FBOs service many people categorized under general aviation operations — students planning their flights, passengers about to travel, and even military pilots that need to stop somewhere along their flight path.

Upon arrival at an FBO, a traveler can expect to be greeted by the captain of their flight and the reception staff. Amenities such as Wi-Fi access, refreshments, and bathroom facilities are all standards of the FBO experience. Larger FBOs offer luxurious concierges, conference rooms, hotel rooms, and specified services for qualifying customers.

Each FBO will have its own specialization that differentiates it from other FBOs. Some seek to offer competitive fuel prices, while others pride themselves on exceptional VIP services that are aimed towards the highest profile travelers. FBOs can be found throughout the world, with some of the most luxurious options located in France, London, and New York.

Ground handling isn’t as hands on as an FBO may be; the purpose of ground handling is to service the aircraft while grounded. Services include cleaning, fueling, maintenance, ramp handling, etc. In order to ensure the proper functioning of a ground handling service, certain service quality levels must be achieved. This is where Service Level Agreements come into play. These are the guidelines that ground handling services must abide by and adhere to in pursuit of meeting a minimum level of quality service. Following this protocol ensures that the aircraft is taken care of properly and will be safe to fly.

Some FBOs offer a supervisory agent to assist and coordinate third party necessities. This can include a translator, smoother operations of ground handling, and enhanced fueling/aviation services. If you are travelling to a foreign country, a supervisory agent can be beneficial in helping you navigate the airport. Depending on which service suits your needs best, it is important to know the differences that each FBO specializes in.

At Veritable Aerospace, owned and operated by ASAP Semiconductor, we can help you find all the applicable fixed base operator products you need for the aerospace, civil aviation, and defense industries. We’re always available and ready to help you find all the parts and equipment you need, 24/7-365. For a quick and competitive quote, email us at sales@veritableaerospace.com or call us at +1-714-705-4780.